Privacy Policy
Last Updated: 27 February 2025
1. Introduction
Matthew James Kitchens (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website matthewjameskitchens.co.uk or engage with our services.
We are committed to ensuring that your privacy is protected in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.
2. Information We Collect
We may collect the following information:
Personal Information
- Name and contact details (including email address, telephone number, and postal address)
- Demographic information such as postcode and preferences
- Information relevant to customer surveys and/or offers
- Information provided when you contact us or request a quote
Technical Information
- IP address
- Browser type and version
- Time zone setting and location
- Operating system and platform
- Information about your visit including the URL clickstream to, through, and from our site
- Products you viewed or searched for
- Page response times and download errors
Cookies
We use cookies to enhance your experience on our website. For detailed information about the cookies we use, please refer to our Cookie Policy.
3. How We Collect Your Information
We collect information through:
- Forms completed on our website
- Correspondence with us by phone, email, or otherwise
- Your use of our website, including through cookies
- Third-party services such as Google Analytics and Meta Pixel
4. How We Use Your Information
We use your information for the following purposes:
- To provide you with the products and services you request
- To process and respond to enquiries and requests
- To improve our products and services
- To personalise your experience on our website
- To send promotional emails about new products, special offers, or other information we think you may find interesting
- To contact you for market research purposes
- To customise the website according to your interests
- To fulfil our contractual obligations to you
- To comply with legal and regulatory requirements
5. Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
- Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
- Legal Obligation: Where processing is necessary for compliance with a legal obligation.
- Legitimate Interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.
6. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
7. Data Security
We are committed to ensuring that your information is secure. We have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online to prevent unauthorised access or disclosure.
8. Data Sharing
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following circumstances:
- To trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided those parties agree to keep this information confidential.
- To comply with legal requirements, enforce our site policies, or protect our or others’ rights, property, or safety.
- If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
Third-Party Service Providers
We may use third-party service providers to help us operate our business and the website or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
These third-party service providers include:
- Google Analytics: Used to analyse website traffic and usage.
- Meta Pixel: Used for advertising and measuring ad effectiveness.
9. Your Rights
Under data protection laws, you have rights including:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the details in the “Contact Us” section.
10. Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.
11. Children’s Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. If we make significant changes to this policy, we may notify you either through the email address you have provided us or by placing a prominent notice on our website.
13. Contact Us
If you have any questions about this Privacy Policy or our treatment of your personal data, please contact us:
Matthew James Kitchens
Unit 38, Wildmoor Mill
Mill Lane Wildmoor
Bromsgrove B61 0BX
Email: info@matthewjameskitchens.co.uk
Phone: 01527 839 985
14. Complaints
If you are not satisfied with our response to any query you raise with us, or you believe we are processing your personal data in a way which is not in accordance with the law, you can complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Helpline: 0303 123 1113
Website: ico.org.uk